Help Desk

Need help now? 

Contact us M-Th: 8:00 a.m. to 7:00 p.m., F: 8:00 a.m. to 4:00 p.m.

 

Please include:

  • Your full name
  • A phone number where we can reach you
  • A brief description of your issue
  • Do NOT include your password or sensitive information
Email

HelpDesk@otech.freshservice.com

Quick Links

Forgot your password? Reset it yourself online.

Login to your OTECH student email account

Name changes or record updates

Your Student Email Account

All actively enrolled students get an OTECH email account for email, Canvas, and OTECH computers. Check your student email often—important messages go there!

When do I get my account?

Your account is ready the day after you enroll or re-enroll.

What is my Email Address?

[FirstName].[Lastname][Last4ofStudentID#]@omail.otech.edu

 

Example: Joseph Anderson-Doe → Joseph.AndersonDoe1234@omail.otech.edu

 

No spaces, hyphens, or apostrophes will be included in your email.

What if I have two last names?

We remove hyphens, spaces, and apostrophes:

 

Example: Joseph Anderson-Doe → Joseph.AndersonDoe1234@omail.otech.edu

What is my Password?

Your orientation email will include your password.

First-Time Login

The first time you log into your account, you will be asked to set up two forms of verification: your personal phone number and personal email address. This will help you reset your student email password in the future.

How to Get it

01

Add a Mobile Number

Enter your mobile number and select the option to “Receive a code” via text or “Call me” to receive a phone call. Click “Next”.

02

Verify Mobile Number

After receiving the verification code via text or phone call, enter the code and click “Next”. A message will appear on screen confirming that your phone number has been registered successfully. Click “Next”.

03

Add a Personal Email Address

Enter a personal email address. Click “Next”.

04

Verify Personal Email Address

After receiving the verification code via your email, enter the code and click “Next”. A message will appear on screen confirming that you successfully set up your security info. Click “Done”.

You will be asked to verify/update this information every 6 months, to keep your account safe.

Forgot Password

Please note that these steps will only apply if you have followed the First-Time login instructions above and set up a recovery email and phone number. If you have not done so and do not know your password, please contact the IT Help Desk. Instructions for doing so are provided below.

If you cannot reset your password by following the steps above or are experiencing other issues related to your account, please contact us by emailing HelpDesk@otech.freshservice.com.

How to reset your own password

01

Initiate Password Reset

Go to office.com. Click Sign in.

Enter your email address and click “Next”. On the password page, select “Forgot my password.”

02

Verify Your Identity

You need to verify your identity using both your recovery email and your phone to reset your password.

Follow the prompts to send the verification codes.

03

Reset Your Password

After confirming your identity, you will be asked to enter and confirm a new password.

  • Minimum of 8 characters long.
  • At least one of each of these: Upper and Lower Case letters, Number, and Special Character.

Once these steps are completed, your password will be reset, and the system will log you in.

FAQs
My account is locked. What should I do?

Contact the IT Help Desk by emailing HelpDesk@otech.freshservice.com and include:

  • Your full name
  • A phone number where IT can reach you
  • A brief description of the issue

Please do not include your password or any sensitive information.

Contact the IT Help Desk by emailing HelpDesk@otech.freshservice.com and include:

  • Your full name
  • A phone number where IT can reach you
  • A brief description of the issue

Please do not include your password or any sensitive information.

If your name has changed or is incorrect, please reach out to the Student Records & Transcripts department.

Student Records & Transcripts
records@otech.edu
801-627-8392
Student Services 102
Mon – Thurs: 8:00 a.m. – 6:00 p.m.
Fri: 8:00 a.m. – 4:00 p.m.

Your student account will be activated the day after your enrollment or re-enrollment. If you are not able to login to your account the day after your enrollment, please contact the IT Help Desk by emailing HelpDesk@otech.freshservice.com and include:

  • Your full name
  • A phone number where IT can reach you
  • A brief description of the issue

Please do not include your password or any sensitive information.

Student Email Policies

Ogden-Weber Technical College provides students with an OTECH email address to enable faculty, staff and administrators to communicate more effectively and efficiently with students. Appropriate use of email is essential to the success of this method for contacting students.

32px Responsibility for checking your email regularly 16px

Email is an official mechanism of communication within OTECH.

 

Students are expected to check their email on a frequent and consistent basis in order to stay current with College-related communications. Students have the responsibility to recognize that certain communications may be time-critical. “I didn’t check my email”, an error in forwarding mail, or email returned to the College with “Mailbox Full” or “User Unknown” are not acceptable excuses for missing official College communications via email.

Using other email accounts

Students wishing to have email redirected from their official OTECH address to another email address (e.g., @aol.com, @hotmail.com, or some other email account), may do so, but at their own risk. The carrier will provide a mechanism that allows students to forward their official OTECH email to another email address. The OTECH will not be responsible for the handling of email by outside vendors. Having email redirected is the responsibility of the student.

Educational uses of email

Faculty will determine how electronic forms of communication (e.g., email) will be used in their classes. They can make the assumption that students’ official OTECH email accounts are being accessed, and use email for their communication accordingly.

Privacy, security, and confidentiality

Electronic mail systems should in no way be regarded as a secure medium for the communication of sensitive or confidential information. Because of the nature and technology of electronic communication, the College can assure neither the privacy of an individual’s use of electronic mail resources nor the confidentiality of particular messages that may be created, transmitted, received, or stored thereby.

Canvas Information

If you’re taking a course that uses our Learning Management System, Canvas by Instructure, keep an eye on your student email for an invitation from instructure.com. Inside that email, click on the link to Canvas, and it will take you to the login page.

 

Your Canvas username and password match the username and password for your student email.